Following the public consultation with all stakeholders, Greek NRA, EETT has adopted the Code of Conduct for the provision of electronic communications services to consumers on 15/7/2008.
The Code sets general principles, clarifies procedures and clearly defines the behavior and obligations of electronic communications services providers to their consumers.
The adoption (note: and future enforcement) of the Code has been sought for quite some time by Consumer Associations and individuals due to the increased consumer complaints and problems encountered in pre- and contractual relationships with the telecommunications providers.
For more information please read the press release or directly download the Code of Conduct (both in Greek).
Related posts:
- Code for Quality Indicators in Electronic Communication Services in Greece
- EETT Consultation on Quality Indicators for Electronic Communications Services
- National Strategy for Electronic Communications industry in Greece – Open Consultation
- EU Electronic Communications Regulation Revisited
- A New Cool Blog
